Privacy Policy & Data Protection

At Velorunavia, safeguarding your personal information and privacy is a fundamental commitment. This policy explains how we process, store, and protect your data as required by South African laws.

Information We Collect

We gather information to offer tailored SEO services and ensure compliant communication with our clients.

• Contact details such as name, email, phone number, and address provided via inquiry forms.
• Project-related information like your business website, site structure, and desired services.
• Technical data including browser type, device, and IP address gathered through necessary cookies.
• Any additional correspondence or data voluntarily submitted for project purposes.

How We Use Your Data

Your information is used exclusively for service delivery and communication. Specifically:

• Responding to service inquiries, consultations, or quote requests.
• Delivering our agreed SEO services, tailored reports, or project updates.
• Improving our business processes, compliance monitoring, and service quality.
• Fulfilling legal obligations under South African data protection laws.

Legal Basis for Processing

Velorunavia processes your data only when allowed by law, including:

Fulfilling service contracts, complying with legal requirements, and collecting data based on your direct consent where necessary.

Disclosure & Sharing

We do not sell your data. Sharing is restricted to essential service provision or as required by law.

• With trusted partners (such as analytics or hosting providers) only as needed to perform core services securely and confidentially.
• With legal authorities if required to comply with applicable laws or requests.
• In the event of business changes, you’ll be notified about how your data is handled.

Data Security

Your data is protected by strict security, encryption, and access controls. We regularly review and update processes to comply with South African and international best practices. Records are kept only as long as necessary for their purpose.

Your Rights

You have clear rights under POPIA and GDPR, including to access, correct, or delete your data.

• Request access to personal data we hold about you.
• Ask for correction of incomplete or inaccurate information.
• Request erasure or object to certain uses where applicable.
• Withdraw consent for data processing (where consent applies).

Cookies & Tracking

We use essential cookies for secure operation and optional analytics cookies with user consent. Full details are in our cookie policy.

Cookie Policy Cookie Policy

Contact

If you have any privacy concerns, requests, or questions about how we manage your data, please contact our privacy team.

Policy Changes

Any material changes to our privacy policy will be posted here with updated review dates.